Important Reminder:
All of our clay is ordered fresh directly from the manufacturer and we are not liable for clay that arrives crumbly or already cured upon delivery.
A Note About Summertime Shipping:
Please be advised that if you live in a location with high temperatures (for example the south western U.S.) you may wish to delay placing your order until a cooler time of year. Although uncommon, occasionally polymer clay can bake when left outside, and even more rarely, in transit.
Shipping Locations:
We ship within the USA via US Postal Service and UPS. We also ship to most major countries. Please contact us if you are unable to select your country at checkout and are interested in purchasing from us.
Shipping Rates:
We are pleased to offer you flat-rate shipping of $4.99 in the United States when you choose USPS as your shipping carrier. We also provide UPS options, as well as international options.
You will be able to see the cost of various shipping methods before checking out, and choose your preferred method.
NOTE: We now also offer a FREE SHIPPING CLUB! See this link.
Shipping Time:
Polymer Clay Superstore strives to ship your order as soon as possible. Most orders are turned around on the next business day. Your chosen method of shipping will determine when you will receive your order.
For orders within the US:
- Priority Mail takes 2-4 days in transit.
- UPS Ground can take from 3 days (East Coast addresses) to 7 days (West Coast addresses). UPS 3-day, 2nd Day, and Next Day services are also available.
- Please note that these times refer to actual shipping time and not the number of days between order date and package arrival.
Orders shipping to Canada:
- Can take up to two weeks package-time-in-transit
International orders can take up to 60 days. Please be advised that due to the lengthy shipping times of overseas orders, we cannot be responsible for lost or damaged packages. Should you experience difficulties with an overseas order, please still contact Customer Service and we will do our best to assist in anyway that we can.
International Orders:
Please be advised that if you are ordering from a country outside of the US, you may be charged customs fees. We have no control over the amount of customs that you are charged. Please consider this when placing an order. Should you decide to reject the package due to the cost of customs, we will gladly issue you a refund for the products returned once they have been received back, however, you will be responsible for the shipping and any costs incurred.
Refund, Returns and Cancellation Policies:
All products can be returned unopened for refund within thirty days. Damaged products can be returned for exchange or refund within 90 days. Simply send an e-mail, explaining the problem, and we'll send you return instructions immediately.
